5 guides in this topic

Account problems

Locked out, asked for documents, or suspended? These guides explain why bookmakers ask for verification, why accounts get restricted and how to get help through official channels.

Each bookmaker has its own rules, so always read its terms and conditions. Where we describe a specific bookmaker's rule, we say which one and when we checked it.

All guides in this topic

  1. How to reset a betting account password

    The usual steps to reset a forgotten bookmaker password using "Forgot password", what to do if the reset code does not arrive, and how to keep your account secure.

    3 min read

  2. Why a betting account may be suspended

    The common reasons bookmakers suspend, restrict or close accounts, including multiple accounts, failed verification, bonus abuse, dormancy and self-exclusion, and what you can do.

    3 min read

  3. Common account verification problems (and how to fix them)

    Why bookmakers ask for ID, the documents they usually want, and how to fix rejected uploads, name mismatches, expired documents and blurry photos.

    3 min read

  4. Can you register with more than one bookmaker?

    Having accounts with different bookmakers is generally allowed, but opening more than one account with the same bookmaker usually breaks its rules. What to know before you sign up.

    2 min read

  5. How to contact bookmaker customer support

    How to find a bookmaker's genuine support channels, what to include in your message so it is solved quickly, and how to avoid fake "support" accounts.

    2 min read